reviews

How to complain about a service provider and get results

Getting the service you expected as a customer is important as it means you have spent your money wisely. However, when expectations are not met, complaining can be one of the only ways to get compensated. Here are some strategies that can help when complaining to a service provider.

Get your facts in order – Keep all relevant bills, letters, warranties, and records of all communication before contacting a service provider.

Read the company’s policies and procedures – Reading the company’s complaint procedure will help to understand its complaint process.

Ring directly – Calling can be a quick way to contact a company, however, receiving a response can be difficult with larger companies as complaints are often outsourced.

Remain professional – Remaining polite will help a customer receive a better response as customer service representatives are more willing to assist a well-mannered customer.

Go higher – If the response is unsatisfactory look at escalating the issue to senior management. Often senior management contact details can be located on the company’s website.

Keep all details – Keep track of names, dates, and times as it can help to escalate the matter if a resolution is not reached.

Put it in writing – Placing a complaint in writing can help with complaints that involve a lot of detail. Complaints will be noticed if they are posted publicly on social media platforms like Facebook and Instagram or private review websites. Private review websites such as Revdex.com, Yelp, and TripAdvisor are all platforms that assist both customers and businesses to address their concerns.

Revdex is an online business directory that allows to report scam for a products and services.  Consumers can post a review for any business, even if there is not an existing profile. Businesses can create their own profiles and respond to reviews.

Visit the site to  file complaint about travel services,  report dating service issues,  or any other such issues.

reviews

How to complain and receive better results

Not receiving what you paid for can be an uncomfortable feeling. If you have been compelled to complain, you may know that in some instances companies can be unfair and refuse compensation. It is important to note that complaining is an art as it requires patience and persistence from the customer in order receive due compensation.

Here are some strategies that can help customers complain and receive better results.

Complain to the retailer – If you purchased a product/ service in-store or online that does not meet its standards, consider visiting the store for a refund. Remember to read the company’s return policy before approaching the company.

Ask for a replacement – A repair or replacement option can rectify most customer issues. However, if you are completely dissatisfied with a purchase, request a refund.

Put it in writing – If the company’s customer service staff do not offer a resolution, it may be a good idea to put the complaint in writing. This can involve writing an email or posting publicly on social media or private customer review websites. Private customer review websites such as Revdex.com, Yelp, or TripAdvisor have been successful options for many customers who are looking for quick resolutions. Often public posts and reviews can force a company to act as it hurts a company’s reputation.

When making a complaint it is important to always use polite language as it can encourage the company to assist you over another disgruntled customer.

Revdex is a new online business directory. Consumers can post a review for any business, even if there is not an existing profile. Businesses can create their own profiles and respond to reviews. Revdex tries to provide a positive experience both for consumers and businesses.

Consumers can report internet scams or file complaint about health products.