customer reviews

How to complain and receive better results

Not receiving what you paid for can be an uncomfortable feeling. If you have been compelled to complain, you may know that in some instances companies can be unfair and refuse compensation. It is important to note that complaining is an art as it requires patience and persistence from the customer in order receive due compensation.

Here are some strategies that can help customers complain and receive better results.

Complain to the retailer – If you purchased a product/ service in-store or online that does not meet its standards, consider visiting the store for a refund. Remember to read the company’s return policy before approaching the company.

Ask for a replacement – A repair or replacement option can rectify most customer issues. However, if you are completely dissatisfied with a purchase, request a refund.

Put it in writing – If the company’s customer service staff do not offer a resolution, it may be a good idea to put the complaint in writing. This can involve writing an email or posting publicly on social media or private customer review websites. Private customer review websites such as Revdex.com, Yelp, or TripAdvisor have been successful options for many customers who are looking for quick resolutions. Often public posts and reviews can force a company to act as it hurts a company’s reputation.

When making a complaint it is important to always use polite language as it can encourage the company to assist you over another disgruntled customer.

Revdex is a new online business directory. Consumers can post a review for any business, even if there is not an existing profile. Businesses can create their own profiles and respond to reviews. Revdex tries to provide a positive experience both for consumers and businesses.

Consumers can report internet scams or file complaint about health products.